Lucky Lock Master Privacy Policy

Who I Am

This website and the services described on it are provided by Lucky Lock Master Ltd, a company registered in England and Wales, company number 16485902, with its registered office at 94 Monks Way, Eastleigh SO50 5BJ. Lucky Lock Master is run by Shane, who is responsible for how your personal data is handled. In data protection terms, Lucky Lock Master Ltd is the controller of your personal data.

The Information I Collect

I only collect the information I need to help you, quote for the work and carry it out. Depending on how you contact me, this can include:

• Your name, phone number and email address.
• Where your vehicle is, such as an address, postcode or nearby road, so I can reach you and give an arrival time.
• Vehicle details, including the make, model, year, registration and any photos of your keys you send me.
• Proof of ownership, such as the V5C logbook and photo ID, which I check before key work. I may note the details needed to show the check was carried out.
• Payment records, such as the amount, date and method. Card payments are handled by the card payment provider, and I do not store full card numbers.
• Messages and call records, including WhatsApp messages, texts, emails and contact form submissions.
• Basic technical information when you use this website, including cookies. See the cookie policy for details.

How I Use Your Information

UK data protection law requires a lawful reason for each use of your data. These are the reasons I rely on.

I do not sell your data, and I do not send you marketing unless you have asked me to.

Who I Share It With

I only share your information where it is needed to run the business or where the law requires it. This can include:

• My accountant, for bookkeeping and tax.
• Payment and banking providers, to process card payments and bank transfers.
• My website host and the services that run this website, including the contact form.
• Google, when you use the map on this website, the reviews shown on it or my Google Business Profile.
• WhatsApp, if you choose to message me that way.
• The police or other authorities, only where the law requires it or to help prevent crime.

Where a provider handles data on my behalf, it may only use it on my instructions. Providers such as Google and WhatsApp also have their own privacy policies.

Transfers Outside the UK

Some of the providers I use may process data outside the UK. Where this happens, they rely on safeguards recognised under UK data protection law, such as adequacy regulations or standard contractual clauses.

How Long I Keep It

I keep personal data only for as long as I need it.

Your Rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal data I hold about you.
• Ask me to correct anything that is wrong or incomplete.
• Ask me to delete your data, where I do not need to keep it.
• Ask me to limit how I use your data.
• Object to my use of your data where I rely on legitimate interests.
• Ask for your data in a format you can take elsewhere.
• Withdraw your consent to optional cookies at any time.

To use any of these rights, email hello@luckylockmasters.co.uk. I will reply within one month.

If you are unhappy with how I have handled your data, you can complain to the Information Commissioner’s Office, although I would appreciate the chance to put things right first.

Keeping Your Data Safe

I keep records on password protected devices and accounts, limit access to what is needed, and delete information when it is no longer required. No method of storing or sending data is completely secure, but I take reasonable steps to protect yours.

Cookies

This website uses cookies. See my cookie policy for what they do and how to control them.

Children

My services are provided to adults, and I do not knowingly collect personal data from children.

Changes to This Policy

I may update this policy from time to time, for example if the way I work changes. The date at the top of this page shows when it was last updated.

Contact

For anything about this policy or your personal data, you can reach me using the details below or through my contact page.