Keys lost while out
Dropped on a walk, at the beach or in town. I meet you at the car, wherever it is parked, and make a new key there.
Lost car keys Southampton · Open 24 hours, 7 days
Lost car keys in Southampton, or lost every key to your van? You do not need a recovery truck or a trip to the main dealer. I come to wherever the vehicle is, open it without damage, cut a brand new key and program it to the car on site. I am Shane, based in Eastleigh, and all keys lost jobs are a big part of what I do every week.

All keys lost
Losing your only key, or every key, is one of the most stressful things that can happen to a driver. The car is locked, it will not start, and it often feels like the only option is a tow to the dealer. In most cases it is not. An all keys lost job means building a new key from nothing, without a working key to copy, and it is the most involved form of car key replacement there is.
The job has three parts. First I get into the vehicle without damage. Then I decode the lock to work out the cuts for the blade, and cut a new key in the van. Finally I program the new key to the immobiliser, either through the diagnostic port or, on some vehicles, by reading security data from a control module. Once the new key starts the car, I remove the lost keys from the immobiliser memory wherever the vehicle allows it.
Whether the keys were dropped on a walk, left on a bus or taken in a break-in, the new key is made the same way. If you think your keys were stolen, report it to the police and your insurer, and let me know, because deleting the old keys from the car matters even more when someone else may have them. You can report a crime to your local force through police.uk.
Common situations
Every lost key call is a little different. These are the situations I deal with most often across Southampton and Hampshire.
Dropped on a walk, at the beach or in town. I meet you at the car, wherever it is parked, and make a new key there.
A new key is made and the stolen ones are wiped from the immobiliser on most vehicles, so they no longer start the car.
You bought a car with one key and now it is gone. I make a new key and, while I am there, a spare as well.
Lost the only key to a work van. Replacing van keys is a priority, because a van off the road means lost work.
A key that has been through the washing machine, run over or crushed with no usable parts is treated as an all keys lost job.
Proximity and push-to-start keys can be replaced too, including the emergency blade hidden inside.
Related services
If one of these sounds more like your situation, the details are on its own page.
You can see the keys through the window. I open the car without damage.
Car lockout serviceStill have one keyIf one key is left, copying it is quicker and costs less than starting from scratch.
Spare car keysKey snappedPart of the key is stuck in the lock. I remove it and cut a replacement.
Broken key extractionKey there but not workingThe key is present but the remote or chip is not recognised by the car.
Key fob programmingStep by step
The whole job is done at the vehicle, usually in one visit.
Tell me the registration and where the car is. I confirm your vehicle is supported and give you a fixed price.
Before I start, I check you own the vehicle, usually with the V5C logbook and photo ID. If the logbook is missing, you can apply for a new V5C on GOV.UK.
I get into the car or van with non-destructive entry tools, with no broken windows and no damaged locks.
I read the lock to find the key cuts, then cut a new blade in the van, including laser cut and internal track keys.
I code the new key to the immobiliser, through the diagnostic port or by reading security data from a module.
Where the vehicle supports it, the lost keys are removed from the car, then everything is tested before I leave.
Your options
When every key is lost, the main dealer route usually starts with getting the car to the dealership. This is how the two options generally compare.
| What matters | Main dealer | Lucky Lock Master |
|---|---|---|
| Getting the car there | Usually needs transporting to the dealership | The work is done where the car is |
| Opening the car | Often left to you to arrange | Non-destructive entry included |
| The new key | May need to be ordered in | Cut and programmed on site |
| Lost keys removed | Depends on the dealer process | Wiped from the car where supported |
| When you can get help | During opening hours | 24 hours, 7 days a week |
Pricing
All keys lost jobs vary more than any other key job, so I give every customer a fixed quote once I know the vehicle. These are the things that decide it.
Get a fixed quoteMake, model and year decide which key and immobiliser system the car uses.
Some vehicles are quicker to open than others, and deadlocked cars take more time.
Standard, laser cut and internal track blades each need different cutting.
Some cars program through the diagnostic port, while others need data read from a module.
A smart proximity key costs more to supply than a basic transponder key.
Makes and models
I regularly make new keys from scratch for Ford, Vauxhall, Volkswagen, BMW, Mercedes-Benz, Audi and many more. Some systems need module level work, which is how I handled a BMW with the FEM system and a Volkswagen Passat B6 with no keys left. Coverage depends on the model, year and key system, so send me your registration and I will confirm before I set off.
Recent work
Two cars with no keys left at all, both sorted at the vehicle.

No working key and a BMW using the FEM body module. I read the security data needed from the engine management unit, programmed a new key and removed the missing ones, all at the car.

Every key was gone. I read the immobiliser data from the comfort control module, cut a new blade and coded the key, so the car never needed recovering to a dealer.
See more of my recent jobs across Hampshire.
Where I work
Losing your keys late at night or far from home is when a local locksmith matters most. If you have lost car keys in Southampton, I can usually be with you quickly from my base in Eastleigh, and I also cover Winchester, Portsmouth and the New Forest, with typical arrival of 30 to 45 minutes nearby. See where I work.
Customer reviews
Many of my reviews come from people who had lost every key. You can read my Google reviews before you call.
EXCELLENT
Based on 101 reviews
Posted on Google![]()
Ellis ShandTrustindex verifies that the original source of the review is Google.
Great service from Shane at Lucky Lock Master. I needed a spare for my 2020 Volkswagen Polo. When I spoke to Shane he let me know it would be a 5C system and gave me a brilliant price for it even explained what the process was. Everything was done on-site, in a timely manner and the new key works perfectly. Would definitely recommend! Thanks again Shane!Posted on Google![]()
Morgan MeadeTrustindex verifies that the original source of the review is Google.
Difficult lock as was dodgey but he was very patient with me and got it opened.Posted on Google![]()
Patricia EnglandTrustindex verifies that the original source of the review is Google.
Excellent service. Put my mind at rest immediately Very polite, fast and very efficient I would highly recommend Shane Patricia England Cost included a spare key!Posted on Google![]()
Kate GleesonTrustindex verifies that the original source of the review is Google.
Absolutely spot on service ,if you want reliable then Shane is the guy ,quick response and explains everything . Genuinely a guy you can trust to get you sorted thanks again ShanePosted on Google![]()
Jodine MillerTrustindex verifies that the original source of the review is Google.
come very quickly after I called as had lost my car keys, he even worked in the dark to get it done for me, great work. Thankyou very muchPosted on Google![]()
Izzy MCTrustindex verifies that the original source of the review is Google.
Incredible service! Lost my keys while at work and was stuck trying to get back home. After many calls to different people, Shane picked up straight away and got to my car in a very short amouth of time to unlock it. Would highly recommend.Posted on Google![]()
John MusgraveTrustindex verifies that the original source of the review is Google.
Was a pleasure to have Shane work on my Citroën, he is extremely knowledgeable, and thorough and he went over and above to sort my old Citroën's spare key and dashboard error. Nothing is too much trouble. Top Bloke is Shane and is highly recommended💯Posted on Google![]()
Simon JigginsTrustindex verifies that the original source of the review is Google.
Honestly faultless. Highly professional and a genuine friendly guy. Highly recommended.Posted on Google![]()
Dylan McNeishTrustindex verifies that the original source of the review is Google.
Locked myself out of my ford transit van key inside with engine still running. Shane responded very quickly gaining access even faster, lucky lockmaster will be my first call in future.Posted on Google![]()
james shetlerTrustindex verifies that the original source of the review is Google.
Needed a new van key pronto and after trying other companies who never replied or said they couldn’t do it, Shane was recommended to me by one of his competitors. A couple of phone calls and he turned up at my house, explained the process of programming the new key, cutting the key and then invited me to watch the process. Now that’s not for everyone but it was an interesting insight to someone else’s chosen profession. I would highly recommend his business to others in need of help.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Questions
Still not sure? Get in touch with your registration and I will check your vehicle.
Yes, for most cars and vans. I open the vehicle, decode the lock to cut the blade and program the new key directly to the immobiliser, so no original key is needed.
On most vehicles I can remove lost keys from the immobiliser memory once the new key is programmed. After that, the old keys will no longer start the engine, even if someone finds them.
No. The whole job is done where the car is, whether that is at home, at work, in a car park or at the roadside.
It depends on the vehicle and key system. Most are finished in the same visit, although cars that need module level work take longer than those programmed through the diagnostic port.
Report the theft to the police and your insurer, then call me. I make a new key and remove the stolen ones from the car wherever the vehicle allows it.
Yes. While I am there with the car open and the equipment connected, making a second key is simple, and it saves you going through this again.
Proof that the vehicle is yours, usually the V5C logbook and photo ID. If the documents are locked in the car, I can open it first and check them there.
Yes. Every key I supply comes with a 12 month warranty, and you can pay by card, bank transfer or cash.
Tell me the registration and where the car is. I will give you a fixed price and an arrival time straight away, day or night.